Privacy policy

This privacy policy explains how Martina Mittelmann Jewellery processes personal data when you visit this website or contact us. We process personal data in accordance with applicable Swiss data protection law and, where applicable, the European Union General Data Protection Regulation (GDPR).

1. Data controller and contact

Martina Mittelmann Jewellery
Via Gottardo Madonna 66
6622 Ronco sopra Ascona
Switzerland

Email: mm@lagioia-ascona.ch

2. Website access and hosting

When you visit this website, our hosting provider may process technical access data required to operate and secure the website. This may include your IP address, the date and time of access, the page or file requested, browser and device information, and server logs.

We use this data to provide the website reliably, ensure its security, detect misuse and resolve technical problems. The hosting provider processes this data on our behalf to operate the website.

3. Contact and consultation enquiries

When you contact us by email or send a contact or consultation enquiry, we process the information you provide. Depending on the form, this may include your name, email address, telephone number, message, interests, consultation preferences, country or region, occasion and preferred appointment details.

We use this information to respond to your enquiry, arrange a consultation, provide requested information and, where appropriate, take steps towards a contractual relationship. We store valid form submissions securely in our WordPress administration area so they can be reviewed and processed safely.

4. Make and CRM workflow

To process form submissions efficiently, the submitted data is sent securely from our website to the automation platform Make. Make transfers the information to the connected customer relationship management (CRM) workflow. A contact and, where applicable, a consultation or business record may be created or updated there.

Make and the connected CRM providers process the data solely to handle your enquiry and the associated customer relationship. Access is restricted to authorised people and service providers involved in this process.

5. Recipients and international data transfers

We share personal data only when necessary to operate the website or handle your enquiry. Recipients may include our hosting provider, Make, the connected CRM provider, and email or IT service providers used for communication and support.

If a recipient processes data outside Switzerland or the European Economic Area, we take the measures required for such transfers under applicable data protection law.

6. Retention

We retain enquiry data only for as long as necessary to handle the enquiry and the associated customer relationship, unless a longer retention period is required by law or necessary to establish, exercise or defend legal claims. Data that is no longer needed is reviewed and deleted or anonymised.

7. Cookies, analytics and third-party content

We use Real Cookie Banner to obtain, store and document your choices regarding technically necessary and optional services. A pseudonymous consent identifier, your selection and the applicable banner configuration are stored in cookies or local browser storage. You can change or withdraw your choices at any time using the fingerprint icon.

The embedded Cal.com booking calendar is loaded only after you consent. If you have not agreed to Cal.com yet, selecting “Next” keeps you on our website. You can then specifically allow Cal.com using “Agree and load calendar”. Only then is the calendar embedded and your consultation type, interests and budget selection shared with Cal.com. Real Cookie Banner stores your calendar permission; your other cookie preferences are preserved. Cal.com also uses a service for technical error reporting. Technical connection data such as your IP address and browser information, as well as your selected consultation type, interests and budget information, are then sent to Cal.com, Inc. Cal.com may use security cookies and local browser storage; processing in the United States is possible. For more information, see the Cal.com privacy policy. The Google fonts currently used are hosted locally on our server.

7.1 Prepared Google measurement on this preview website

Google Analytics 4 and Google Ads are prepared for usage analysis and advertising conversion measurement. This prepared Google measurement currently does not transmit data to Google or set Google measurement cookies. Google measurement will only be enabled after setup and your appropriate consent. Cal.com consent is independent. Later activation may require renewed consent.

The intended provider is Google Ireland Limited, Ireland; further Google companies, including Google LLC in the United States, may participate in later processing. Before activation, the contracting entity, services, international transfers, retention settings and actual cookies will be checked against the account configuration. Google information: privacy policy and use of data in Google services on websites and apps.

7.2 Advertising and enquiry sources

With your consent to the Google Ads service, we store campaign information such as source, medium, campaign, advertising creative and keyword, together with available click identifiers (gclid, gbraid, wbraid). This retains the source across page changes within the current tab. It is stored in session storage as mmj.ads.attribution.v1 until the session ends, with a technical validity limit of 30 days within a continuing session. This source storage does not take place without consent. Rejection or withdrawal removes the stored source information from the browser.

For contact enquiries, available source details are stored securely with the enquiry in WordPress and passed to the existing Make/CRM workflow. For bookings, they are forwarded to Cal.com following consent. Complete transfer into the CRM is still being configured and verified. Details stored with an enquiry are subject to the retention described in section 6; withdrawal does not automatically erase enquiry data already stored lawfully.

7.3 Events, consent and withdrawal

Future measurement is intended to cover page views, successful contact enquiries and appointment bookings, calendar starts and clicks on telephone and WhatsApp links. Only permitted technical event details are sent, such as language, consultation type, ring interest and a technical success identifier. Names, message text, telephone numbers and plain-text email addresses are not included in these analytics parameters. With consent, mmj.measurement.seen.v1 may hold up to 200 technical event identifiers in the current tab’s session storage until the session ends to prevent duplicate counting.

Google Analytics and Google Ads are controlled separately through Real Cookie Banner. If Google Tag Manager is used later, the shared container is loaded only after consent to both services; its tags must also respect the relevant consent. The Google consent status is set according to your selection. Advertising personalisation and Google Signals are not enabled by this preparation. Withdrawal may reload the page to stop measurement scripts that have already been loaded. Where the GDPR applies, this optional processing is based on your consent under Article 6(1)(a) GDPR.

7.4 Enhanced conversions

Additional attribution using a normalised contact email hashed with SHA-256 is prepared but switched off. Activation requires separate consent and an appropriate Google configuration. A hash is not anonymous information. Enquiries can also be handled without this consent. The required data route for Cal.com booking email addresses has not yet been implemented; this preparation does not transmit them for enhanced conversions.

8. Your rights

You may request information about the personal data processed about you and request the correction or deletion of inaccurate or unlawfully processed data. Where the GDPR applies, you may also have rights to restriction of processing, data portability, objection and withdrawal of consent where processing is based on consent.

To exercise your rights, you can contact us using the details above. You may also complain to the competent data protection supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC).

9. Changes to this privacy policy

We may update this privacy policy if our website, services or legal obligations change.

Last updated: 22 October 2026